Return Policy

Another option is reserved only when activity desk confirms it. Where price or availability has changed, the original purchase may be refunded and a separate kit order may be needed.

A standard gear return must be unworn, unused, unwashed and unaltered, with tags, packaging and supplied parts. For this range, inspection covers soles, insoles, odour, stretch fabric, labels, boxes and accessory components.

Use the checkout email, kit order number, item name and reason. If the parcel arrived damaged, faulty or incorrect, preserve the packaging and show the kit component, shipping label and affected area clearly.

1. Wait for approval and the correct destination.
2. Use tracked shipping when arranging a non-fault gear return.
3. Keep proof until the inspection and transaction reversal decision are complete.

Receipt is not automatic approval. VELTIQUEN checks soles, insoles, odour, stretch fabric, labels, boxes and accessory components against the request and the kit component record, then explains whether a transaction reversal, replacement or another step is available.

When the reason is preference, fit or another non-fault choice, the VELTIQUEN buyer arranges and pays tracked gear return shipping. The parcel remains the VELTIQUEN buyer's responsibility until the authorised gear return point receives it.

When photographs and review confirm a faulty, damaged-on-arrival or incorrect item, VELTIQUEN provides or pays for the reasonable gear return route it authorises. Sending it elsewhere before instructions may prevent that route from being used.

The catalogue-specific exclusions include exercised-in clothing and incomplete garment sets. Custom goods, Final Sale items and hygiene-sensitive kit components with opened protection are also ineligible unless a confirmed fault changes the assessment.

VELTIQUEN counts 30 calendar days from recorded kit shipment for an eligible gear return request. The item must still be capable of the category-specific inspection described here, so the deadline does not override condition requirements.

Write to [email protected] before sending anything; the gear return destination is supplied with the item-specific instructions.

Once VELTIQUEN approves and submits a transaction reversal to the original transaction approval method, banks and transaction approval providers may need 7–24 business days to post it. Activity desk cannot redirect that transaction reversal to a different card, account or person.